The SIU IT Department is our institution's backbone, dedicated to providing innovative technological solutions, seamless support, and reliable systems to empower students, faculty, and staff. Our team is committed to creating a digitally advanced environment that enhances learning, teaching, research, and operational efficiency.

Key Services

Technical Support

• Assistance with hardware, software, and network issues.
• Troubleshooting and resolution for all IT-related queries.
• Dedicated helpdesk for immediate support.

Infrastructure Management

• Maintenance of robust and secure network systems.
• Server management and data center operations.
• Implementation of state-of-the-art IT infrastructure.

Cybersecurity

• Protection of institutional data and systems from cyber threats.
• Regular security audits and risk assessments.
• Awareness campaigns on best practices for cybersecurity.

Software and Application Services

• Deployment and management of enterprise software.
• Support for academic and administrative applications.
• Custom software development for unique needs.

IT Training and Workshops

• Training sessions on new technologies and tools.
• Workshops to enhance digital literacy among staff and students.
• Access to online resources and tutorials.

Audio-Visual (AV) and Multimedia Support

• Assistance with audio-visual setups for events and classrooms.
• Maintenance of multimedia equipment and resources.
• Support for virtual and hybrid meeting solutions.

SIU Dubai Facilities

The SIUD IT Department offers state-of-the-art facilities to support the institution's technological needs:

• Data Center: A secure, climate-controlled environment that houses critical servers and networking equipment, ensuring high availability and performance.

• Computer Labs: Equipped with modern desktops, high-speed internet, and the latest software to support academic and research activities.

• Training Rooms: Fully furnished spaces for workshops, IT training sessions, and collaborative learning activities.

• Video Conferencing Suites: Advanced facilities designed to support virtual meetings, webinars, and hybrid classes, featuring high-quality audio-visual equipment.

• Cybersecurity Command Center: A dedicated facility that monitors and manages cybersecurity threats in real-time.

• Printing and Scanning Services: High-speed printers and scanners are available for student and staff use and are integrated with secure access systems.

  The IT Use Policy for all SIUD Staff & Students can be found here.

For IT assistance or inquiries, please feel free to contact us.

Helpdesk Email: siud-it@siu-dubai.ac.ae

Call:+971521185585

IT Office Hours: Monday to Friday 8.00 AM to 9.00 PM